Municipalities

RootX Guarantee

All pipelines treated with RootX are guaranteed to be free of blockages and backups caused by live tree roots.

If a blockage occurs in a residential service lateral or municipal mainline treated with RootX due to live tree roots during the guarantee period, RootX will replace the amount of product used to treat the service lateral or mainline at no cost. This guarantee applies only to pipeline blockages caused by live tree roots. It does not apply to blockages caused by grease or other foreign matter; flat, collapsed, or deformed pipe; or flooding caused by a surcharge or plugged pipe downstream from the treated section.

Guarantee Period

Any residential service lateral treated with RootX will not plug or back up due to live tree root obstructions for a period of 12 months. Any municipal main line section treated with RootX will not plug or back up due to live tree root obstructions for a period of 25 months. Additionally, if a second application is done to a municipal main line section within 6 months of the end of the guarantee period, the guarantee will be extended an additional 40 months from the date of the second application. Any guarantee period begins on the date of treatment and ends at the end of 12, 25 or 40 months depending on the type of application.

RootX is registered with the U.S. EPA for use in sanitary and storm sewers and in compliance with both Federal and State regulations. RootX is not responsible for damages caused by sewer stoppages or back-ups.